They’ll ask for a Netcode to ‘secure your account’, but it’s actually a trick to authorise large transactions. Scammers may claim they are calling to confirm ‘unauthorised’ transactions before transferring to a fake “CommBank Security Department.” Throughout the call they will prompt you to download remote access software. If you have received a message or email that does not seem genuine or includes an urgent call to action, remember to Stop, Check and Reject.

Limited to cash held in a Summerland savings or fixed term deposit account. The comparison rate is based on a secured loan of $10,000 over 3 years. The comparison rate is based on a secured loan of $30,000 over 5 years. Loan reverts to applicable variable rate on maturity of the fixed period. Different terms, fees or other loan amounts might result in a different comparison rate. Comparison rate is based on a loan of $150,000 over 25 years.

Disputing a Transaction

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Current agreements

Do not click on links within the email, or reply to the sender. A number of customers have reported receiving a fraudulent SMS that claims their NetBank access has been restricted. Do not click the link and remember to always navigate to the site you know to be the legitimate NetBank login page before entering any details.

The process is fast, the money paid within the hour and usually received the same day, and although you must be employed, you don’t need a clean credit history. Moneyspot is one of Australia’s newest online providers of quick cash loans. Moneyspot personal loans are unsecured loans up to $5,000 available to cover near term expenses that will be larger than normal. Most commonly loans are structured over three months, and this is what customers usually mean when they talk about short term loans.

Joint or business accounts?

Please do not click the links or reply to these messages. The fraudulent messages prompt recipients to click on malicious links within the SMS and share Netcodes on the basis that insecure activity is occurring. The message informs recipients that online access is restricted and prompts users to follow a malicious link within the SMS. If you click on this link, it may try and install software that will compromise your device, including user details and passwords; and/or allow unauthorised access to your accounts.

The scammers misuse the CommBank brand, app and website to try and legitimise their scam. Remember to Stop, Check, and Reject if you come across an investment opportunity that appears too good to be true.If you’re ever unsure, please contact us. These sites will urge victims to input their personal information under the guise of claiming a prize, resolving an issue with their account, or confirming a delivery. To keep yourself safe from these sorts of scams, don’t click the link or share your personal information.

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The messages claim the recipient needs to take action to put a stop to suspicious activity or investigate further. A number of CommBank-themed phishing messages are currently in circulation. Contact is made with the victim by sending a message via Whatsapp, Facebook messenger or phone (from an unknown number). We have observed a range of email and SMS phishing activity attempting to exploit concerns about compromised personal data or accounts. The scammer is then able to convince the customer to provide further details, including payment information such as card details, as a protective measure in response to the data breach. It has come to light that scammers are using the Optus data breach to scare and scam customers.

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• We have been alerted to a scam involving fraudulent letters that appear to be from the Australian Securities and Investments Commission (ASIC).
• Once you complete a task, scammers may ask for your personal information to “process” your earnings.
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There have been reports of scammers calling members of the public, posing as AUSTRAC or FIU investigators. These scammers are extremely convincing and will send a fraudulent SMS impersonating CommBank with a fake authorisation code to “verify” your identity. The message or email is typically received when a customer has recently booked accommodation, is due to check-in, or has already checked-in.

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Received a suspicious message, but haven’t clicked on it? Consider its appropriateness to these factors before acting on it. For St.George issued products, conditions, fees and charges apply. With the St.George App you can securely bank on your phone.